Refund, Return & Cancellation Policy

 

Refund, Return & Cancellation Policy

Last Updated: 20/09/25

Thank you for shopping at TheBugHacker.com. We are committed to delivering high-quality digital products and ensuring our customers are informed about our policies. Please read the following Refund, Return, and Cancellation Policy carefully before making any purchase.

1. Digital Product Nature

All products sold on TheBugHacker.com are digital downloads. This means they are delivered electronically via download links or instant access after payment confirmation.

  • Non-Tangible & Irrevocable: Once a digital product has been purchased and delivered, it becomes permanently accessible to you and cannot be returned, reused, or revoked.
  • As such, all sales are considered final, and refunds will not be issued under normal circumstances.

2. Refund Eligibility

Although we maintain a strict no-refund policy for delivered digital goods, we recognize that certain exceptional situations may occur. You may be eligible for a refund under the following condition:

📦 Product Not Received

If you do not receive access to your purchased product within 14 days of the transaction, and the issue cannot be resolved after contacting our support team, you may request a full refund.

To qualify:

  • The email address used during purchase must be verifiable.
  • You must contact us within 14 calendar days from the purchase date.
  • Our team will first attempt to re-deliver the product or troubleshoot access issues before issuing a refund.

Approved refunds will be processed to the original method of payment and may take 7–10 business days to reflect in your account, depending on your bank or payment provider.

3. Order Cancellation Policy

Due to the immediate and irreversible nature of digital product delivery, order cancellations are not permitted once payment has been successfully processed.

  • All purchases are considered final upon confirmation.
  • We do not offer “change of mind” cancellations or exchanges.

However, if you have placed an order and have not received the product within 14 days, please contact our support team for resolution.

4. Incorrect or Inaccessible Downloads

If your download link is not functioning, or if there is an issue accessing your product, please email us with the following details:

  • Your name
  • Email address and mobile number used at purchase
  • Order confirmation or receipt
  • Description of the issue

We will respond within 24–48 hours and aim to resolve all access issues promptly.

5. Duplicate Purchases

In the event that you accidentally purchase the same product more than once, please contact us within 7 days of the duplicate transaction.

After verification, we may offer a refund for the duplicate charge or provide credit toward another product on our platform.

6. Chargebacks & Disputes

If you believe a charge was made in error, we strongly encourage you to contact us before initiating a chargeback with your bank. Unauthorized or unjustified chargebacks may result in account suspension and loss of access to previously purchased products.

7. Contact Information

For all refund, return, or cancellation-related inquiries, please reach out to our support team:

Email: bughacker07@gmail.com
Website: https://thebughacker.com

We strive to respond to all inquiries within 1–7 business days.

8. Policy Acceptance

By placing an order on TheBugHacker.com, you acknowledge and agree to this Refund, Return & Cancellation Policy. It is your responsibility to read and understand this policy before making a purchase.

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